Cancellations and Refunds

At Jia Tech Solution, we strive to ensure that our clients are completely satisfied with our services. However, we understand that there may be situations where a refund or cancellation may be necessary. The following terms outline our policy for refunds and cancellations:

1. Refund Policy

• Eligibility for Refunds:
  Refunds will only be considered in the following cases:

  • If there has been a significant error or issue caused by us during the development process that cannot be resolved in a reasonable time.
  • If the services provided do not match the agreed-upon scope as outlined in the contract.
  • If we are unable to complete the project as per the timeline due to reasons that are our responsibility.

• Refund Process:
  If you qualify for a refund, we will process your refund request within 10 business days from the approval date. Refunds will be made via the original method of payment, unless otherwise agreed.

• Non-Refundable Charges:
  Please note that deposit payments (50%) made at the time of booking are non-refundable, except in cases where we are unable to provide services as per the contract.

• Service-Specific Refunds:
  For any services related to hosting, domain registration, or third-party services, refunds are subject to the terms and conditions of those third-party providers.

2. Cancellation Policy

• Client-Initiated Cancellation:

  • If you choose to cancel the project before completion, the cancellation request must be made in writing.
  • If the project has already started, we will charge for the work completed up until the point of cancellation.
  • Refund for any amount will be processed based on the completed work at the time of cancellation, and the non-refundable deposit will not be returned.

• Company-Initiated Cancellation:

  • We reserve the right to cancel the project at any time if you fail to meet payment terms or violate the agreed-upon terms in the contract.
  • If the project is canceled by Jia Tech Solution, the client will be refunded for the work that has not yet been completed. The non-refundable deposit will be retained.

• Termination of Services:

  • In the case of cancellation, all services (hosting, email, support, etc.) will be terminated within 15 days after cancellation.
  • You will be provided with access to your website files and data for 7 days after the termination of services to allow for migration.

3. Additional Terms

• No Refund on Completed Projects:
  Once the project has been delivered and is live on the website, no refunds will be issued unless there is a significant issue that is our responsibility.

• Changes Post-Completion:
  If after the website is completed, you wish to make any significant changes, those will be charged separately as per the agreement.

4. Contact Us

If you have any questions or need further clarification regarding our Refund and Cancellation policy, please feel free to contact us:

• Email: info.jiatechsolution@gmail.com
• Phone: 9726319401